In the midst of the COVID pandemic, retail changed in a fortnight. Extra safety precautions, panic buying, fights over the last toilet paper rolls and understaffed stores – this is the new grocer reality! In these difficult times retailers are turning to AI solutions to support...
Understanding on shelf availability On shelf availability (OSA) estimates the time and percentage a product is available for sale to customers on a store shelf. It is one of the key performance indicators for fast moving consumer goods analytics. The metric has direct correlation with out...
Nobody likes waiting in lines. According to research, people spend from 3 to 5 days per year queuing up. That might add up to 6 months of waiting for things during a person’s lifetime! Long queues at the supermarket cause shopper fatigue, decrease customer experience and...
In my 20+ years in retail I learned one thing: retail loves precision! Retail managers are obsessed with key metrics: sales per square foot, average transaction value, year on year sales and many more to evaluate your store performance. However, there is a key problem...
The age of perfect customer experience is upon us. Although many shoppers turned online, physical stores are still the best way to convey the brand's message and present your products. Top level brands invest a lot into carefully crafted ‘retail experiences’. So why does shopping...
With closure of several big box and department store chains, it became all too familiar to call brick and mortar retailing doomed. But despite a paradigm shift towards e-commerce, online retailing is still dwarfed by sales numbers from physical stores. Even Amazon is experimenting with physical...
Customer always comes first. But even the best customer service standards ‘on paper’ are challenging to implement on the shop floor. New Computer Vision (CV) monitoring solution by technology company Agmis enables retailers to measure the efficiency of shop assistant performance and provides objective quantifiable...