AI Queue Management System: How to Handle Long Lines of Customers at Supermarkets
Nobody likes waiting in lines. According to research, people spend from 3 to 5 days per year queuing up. That might add up to 6 months of waiting for things during a person’s lifetime!
Long queues at the supermarket cause shopper fatigue, decrease customer experience and result in shopping cart abandonment.
Although retailers turned so many business processes into exact science, queue management remains a mystery. Just ask a store manager what is the average number of items scanned by cashier per minute and you will get a precise number. Ask the manager how much time customers wait in line during peak hours on weekdays or what is the average size of the queue – and you will get a puzzled look in return.
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